Shipping & Delivery
Below are our fees and estimated delivery times once the order has been shipped from our warehouse. Please allow an additional 1-2 days for packing time.
Please note:
Business Days = Monday to Friday. We do not ship orders on weekends.
- Singapore : Ninjavan | 3-7 working days
- Malaysia : J&T / PosLaju | 2-5 working days
- Other countries : DHL | 3-7 working days
Extra note for international orders: Customs, duties, and taxes are not included in the item price or shipping cost. We ship all international orders delivery duties unpaid (DDU), which means any fees are charged once the parcel reaches its destination and must be paid by the recipient.
All contact lenses are manufactured in South Korea. All orders are then processed and shipped from our warehouse which is located in Malaysia.
Once your orders have been processed and shipped you will automatically receive a notification sent to the email provided with your order.
The notification that will be sent to your email will contain your order number and a tracking link for your order.
You can also track your order by checking your account on AURIVÉ website.
You place your order, we work our magic! ✨ Here’s the lowdown:
- Order Placed: As soon as you order, we jump into action.
- Order Verified & Processed: We verify and pack your order with care. Processing takes 1-2 business days (it might take a bit longer during sale periods – we promise it’s worth the wait!).
- Shipping Time: Orders placed on weekends are processed the following Monday.
- Tracking Info: You’ll get your tracking link once your parcel has been collected by postmen. Tracking status will be reflected usually 6 hours after the parcel leaves our warehouse.
💡 Note: Business days are Monday to Friday – weekends and public holidays are for recharging!
AURIVÉ is not responsible for parcels returned due to reasons beyond our control—such as recipient not being available, incorrect address, customs issues, or refusal to accept delivery.
In such cases, a re-delivery shipping fee will be applied, and it may differ from our usual discounted shipping rates.
You will receive an email notification if your parcel is returned. If no action is taken within 3 weeks, AURIVÉ reserves the right to dispose of the shipment.
Prescription Information
When it comes to vision correction, knowing the difference between a contact lens prescription and glasses prescription is key! Trust us, using the correct prescription makes all the difference for comfort and clarity. Here’s a breakdown:
💡 Contact Lens Prescriptions
Contact lenses sit directly on your eye, so their prescription needs extra details for a perfect fit:
- Base Curve (BC): The lens curvature, matching your eye’s shape.
AURIVÉ Tip: Our lenses have a range of BC between 8.6mm to 8.9mm. It’s specified on each product page - Diameter (DIA): The lens width to properly cover your cornea. It has nothing to do with the “lens enlargement effect”.
AURIVÉ Tip: Our lenses DIA are between 14.0mm to 14.8mm! - Graphic Diameter: The printed design on the lens that determines how large the pattern appears on your iris.
AURIVÉ Tip: The average Asian iris diameter is around 11.5mm to 12mm. A graphic diameter of 12.5mm or more typically creates a subtle to noticeable enlargement effect. - Lens Material & Brand: Each material affects comfort and fit, making this important to note!
- Power: Specifies the corrective strength of the contact lenses, similar to the SPH value in eyeglass prescriptions. This might differ slightly from your glasses prescription since contacts sit right on your eyes.
AURIVÉ Note: Our lenses are designed to correct shortsightedness (myopia) only. If your glasses prescription is -4.00 or lower, your contact lens power will often remain the same. For higher prescriptions, adjustments might be needed to ensure accurate vision correction.
🕶️ Optical Frame Prescriptions
Designed for eyeglasses, this prescription works differently and includes:
- Sphere (SPH): Indicates the power needed to correct your vision.
Shortsightedness (Myopia) is represented by a minus (-) sign, meaning you have trouble seeing objects at a distance.s.
Farsightedness (Hyperopia) is represented by a plus (+) sign, meaning you have difficulty seeing objects up close. - Cylinder (CYL) & Axis: Corrects astigmatism and its orientation.
- Addition (ADD): For reading glasses or multifocals.
- Pupillary Distance (PD): Ensures your lenses align with your pupils.
🚫 Why You Shouldn’t Use Your Glasses Prescription for Contacts
- Fit & Comfort: Contacts need precise size and curvature measurements. The wrong fit? Hello, discomfort and irritation! 😣
- Vision Accuracy: The power for contacts and glasses isn’t the same! Contacts are closer to your eyes, meaning a different correction is needed.
- Eye Health: Contacts need to allow proper oxygen flow to avoid dryness and infections.
So, before ordering your contacts, make sure you have a valid contact lens prescription for that perfect, comfortable fit! 💫 If you’re unsure, don’t hesitate to consult an optometrist — we want your eyes to be happy and healthy! 💛
Please note:
Business Days = Monday to Friday. We do not ship orders on weekends.
- Singapore : Ninjavan | 3-7 working days
- Malaysia : J&T / PosLaju | 2-5 working days
- Other countries : DHL | 3-7 working days
Extra note for international orders: Customs, duties, and taxes are not included in the item price or shipping cost. We ship all international orders delivery duties unpaid (DDU), which means any fees are charged once the parcel reaches its destination and must be paid by the recipient.
When you receive a contact lens prescription, two crucial parameters you will encounter are the Base Curve (BC) and the Diameter (DIA). These measurements are essential for ensuring that the contact lenses fit your eyes correctly, providing both comfort and optimal vision.
📝 Note: AURIVÉ lenses have a wide range of BC between 8.6mm to 8.9mm and DIA between 14.0mm to 14.8mm.Please consult your optical professional before purchasing to choose BC and DIA that are suitable for you.
Base Curve (BC)
- Definition: The Base Curve (BC) refers to the curvature of the back surface of the contact lens, designed to match the curvature of your cornea (the clear front part of your eye).
- Typical Values:
The BC is measured in millimeters (mm) and typically ranges from 8.0mm to 10.0mm. Most common BC values are around 8.6mm to 8.8mm.
Diameter (DIA)
- Definition: The Diameter (DIA) measures the overall width of the contact lens from edge to edge, ensuring the lens covers your cornea properly.
- Typical Values:
The DIA usually ranges from 13.0mm to 15.0mm. Most common diameters fall between 14.0mm and 14.5mm.
EyeMuse Note:
Lens diameter has nothing to do with the lens enlargement effect. To know if the lenses have noticeable enlargement, you should look at Graphic Diameter. The printed design on the lens that determines how large the pattern appears on your iris.
Tip: Asian irises typically range between 11.0mm to 12.0mm. A graphic diameter of 12.5mm or more typically creates a subtle to noticeable enlargement effect.
Hey, we get it – choosing the right power can feel a bit tricky! No worries, we’ve got your back:
- 🫶 Reach Out to Our Customer Service: If you’re unsure about your prescription, hit us up! Our friendly team is here to give you personalized guidance and make sure you get the perfect fit.
- 👩⚕️ Book an Appointment with Our Optometrist: Not 100% sure about your prescription? Let’s get it sorted! Book a professional eye exam with an EyeMuse optometrist and get that clarity you need.
Returns, Replacement, and Refunds
What Should I Do If I Receive the Wrong or Incomplete Products?
If you received the wrong product or your order is missing items, don’t worry! We’re here to make it right.
Please contact our customer service WITHIN 7 DAYS after receiving your package, with pictures of ALL the wrong items you received. We’ll quickly sort things out (within 3 working days) and ensure you get your AURIVÉ lenses as ordered. 💛
Support team: community@AURIVÉ.my
Due to hygiene and safety reasons, we cannot accept returns for contact lenses. However, we’re committed to ensuring your wearing experience is smooth and comfortable.
If you’re not completely satisfied with your lenses or face any difficulties, please reach out to us on Instagram for personalized assistance! We’ll make sure you’re fully supported along the journey.
If you’ve talked to us before, you know this: we have the BEST and MOST SUPPORTIVE customer support team EVER!
Contact Lenses Are Not Eligible for Return or Inspection If:
- The lenses shift or do not follow your iris (This may be due to eye dryness or lens size not being a perfect fit for your eye shape.)
- Mild discomfort or dryness is experienced
- You’ve changed your mind after purchase
- The lenses were torn due to customer handling
We aim to ship orders within 1 business day. If your order hasn’t been processed by our logistics team yet, we’ll do our best to accommodate your request — though we can’t guarantee it. Please note that orders placed over the weekend will be processed the following Monday.
Heads up: Once your order has shipped and you’ve received a tracking notification, we won’t be able to make changes or cancellations.
We appreciate your understanding and cooperation in helping us keep things smooth and efficient! If you have any questions or need assistance, feel free to reach out to our customer service team here via email!
If you think you’ve received a defective product, please contact us on instagram ASAP with the following details:
- LOT number of the defective lenses (you’ll find this on the label of the box).
- A photo clearly showing the issue.
Note: We can’t process a replacement without a photo and the lenses itself, so be sure to include photo and don’t throw away the lenses! 💛
All-day comfort
Keeps your eyes fresh and comfortable all day.
Safe & certified
Quality-tested for comfortable daily use.
Natural color
Soft colors that blend naturally with your eyes.
Fast shipping
Fast and reliable delivery service.
All-day comfort
Keeps your eyes fresh and comfortable all day.
Safe & certified
Quality-tested for comfortable daily use.
Natural color
Soft colors that blend naturally with your eyes.
Fast shipping
Fast and reliable delivery service.